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Managed Services

Service Level Agreements

SLA Call plus, 5x12h

Mo – Fr / 07 – 19h
First Reaction: within 4 hours
Minimum term: 12 months
Setup Fee: 130.00 CHF
Monthly Fee: 98.00 CHF

SLA Call pro, 6x12h

Mo – Sa / 07 – 19h
First Reaction: within 2 hours
Minimum term: 12 months
Setup Fee: 130.00 CHF
Monthly Fee: 208.00 CHF

SLA Call premium, 7x24h

Mo – Su / 7x24h
First Reaction: within 1 hour
Minimum term: 12 months
Setup Fee: 130.00 CHF
Monthly Fee: 568.00 CHF

Service Packages

Service Pack basic

One-off costs for 2 hours or 8 service units of 15 minutes
Setup Fee: 358.00 CHF

Service Pack plus

One-off costs for 4 hours or 16 service units of 15 minutes
Setup Fee: 684.00 CHF

Service Pack pro

One-off costs for 10 hours or 40 service units of 15 minutes
Setup Fee: 1'640.00 CHF

Service Pack premium

One-off costs for 20 hours or 80 service units of 15 minutes
Setup Fee: 3'170.00 CHF

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All prices are in Swiss Francs excluding VAT